This Privacy Policy explains how ECOM SMART WORLD PRIVATE LIMITED (“we”, “us”, “our”) collects, uses, discloses and safeguards your information when you visit our website or use our services. By using our website, you consent to the practices described here.
Information we collect
We collect information you provide directly to us, such as your name, company name, email address, phone number, the service you are interested in, and any message you send through our forms. We also automatically collect limited technical data such as your IP address, browser type and pages visited, to operate and improve the site.
How we use your information
We use your information to respond to enquiries, provide and improve our services, send relevant communications you have consented to, maintain security, and comply with legal obligations. When you submit a form, your details are recorded in our systems and customer relationship management (CRM) platform together with the page and service that prompted your enquiry, so we can follow up effectively.
Cookies and similar technologies
We may use cookies and similar technologies to remember your preferences (such as light or dark theme), understand how the site is used, and improve performance. You can control cookies through your browser settings.
How we share information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example, hosting, CRM and analytics providers), and where required by law. These providers are bound to protect your information and use it only for the services they provide to us.
Data retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
Data security
We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
Your rights
Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information, and to withdraw consent. To exercise these rights, contact us using the details below.
International transfers
We serve clients in India, the UAE, the USA, the UK and Australia. Your information may be processed in countries other than your own, with appropriate safeguards in place.
Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the latest revision.
Contact us
If you have questions about this policy or your data, contact us at hello@ecomsmartworld.com or +91 98765 43210. ECOM SMART WORLD PRIVATE LIMITED, Chennai, Tamil Nadu, India.